HYRO
v2
SUPPORT COMMAND
Overview
Triage
Escalations
CSAT
Themes
Subs & LTV
Widget
LIVE ·
30S
DATA SOURCES
Gmail · Shopify · Skio · eStore · CSAT
↻ REFRESH
Overview
Triage
Escalations
CSAT
Themes
Subs & LTV
Widget
Support Overview
AUSTRALIA · LAST 7 DAYS · AUD —
AS OF
—
🇦🇺 AU
🇺🇸 US
🌐 Consolidated
00
North Star
CSAT (7D)
—
awaiting votes
MEDIAN RESPONSE
—
TGT 2.0H
RESOLVED 7D
—
REPLIES
—
RESOLVED TODAY
—
INBOUND
—
OPEN NOW
—
—
ESCALATIONS
—
—
01
Live Triage
Open queue
LOADING
ALL
CANCELS
ORDERS
DELIVERY
Customer
Age
Category
Status
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Escalations
LOADING
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02
Volume & Themes
Inbound volume
14D
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Categories today
BY TYPE
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Tickets vs Orders — weekly
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03
Response · CSAT · Recovery
Response time
MEDIAN HOURS · 14D
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CSAT
7D
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Recovery queue
SKIO · 1–3★ WORKFLOW
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04
Subscription Health
Cohort retention
SKIO · % ACTIVE BY MONTH
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Sub overview
SKIO
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05
Sales Chat Widget
Conversation funnel
ALL-TIME
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Top intents
CHAT
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Top landing pages
CHAT-INITIATED
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01
Full Open Queue
All open tickets
LOADING
ALL
CANCELS
ORDERS
DELIVERY
SUBS
REFUNDS
Customer
Age
Category
Status
02
All Open Escalations
Open backlog
LOADING
03
Recently Closed (14D)
04
CSAT & Recovery
CSAT trend
WEEKLY
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Recovery
SKIO · 1–3★
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05
Theme Breakdown
Current week
—
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Week-on-week shifts
DELTAS
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06
Cohort Retention
Full cohort matrix
SKIO
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07
AOV & LTV
Subscription AOV
SHOPIFY RECURRING
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12-mo LTV by cohort
EXPECTED
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08
Sales Chat Widget
TRANSCRIPTS (7D)
—
—
HANDOFF RATE
—
7D
HANDOFFS TODAY
—
—
TODAY
—
SESSIONS
UNIQUE VISITORS
—
EST.
TOTAL TRANSCRIPTS
—
ALL TIME
09
Widget Detail
Top intents
ALL-TIME
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Top landing pages
CHAT-INITIATED
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Persona split
JAKE / MIA
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